Privacy Policy

Effective as of September 20, 2025
At VOLV Inc. (“VOLV,” “we,” “us,” or “our”), privacy and security are built into everything we create. Our technology is designed so that enterprises remain in full control of their data at all times. This policy explains how information flows through our systems, the safeguards we apply, and the choices enterprises have when working with us.

1. Data Ownership & Collection

  • Enterprise-Controlled Data: VOLV does not directly collect or store end-customer data. Enterprises may route call recordings, transcripts, or logs directly to their own secure servers.
  • No Accounts or Payments: We do not require sign-ups, user accounts, or retain payment details.
  • Minimal Workflow Access: Our integrations connect through secure APIs, accessing only the parts of a workflow needed to deliver results.

2. How Data Is Used

  • Task Execution: To process and complete assigned tasks inside enterprise workflows.
  • Enterprise Control: Any data use for improvement (e.g., training) requires explicit enterprise consent.
  • Security & Reliability: All data in transit and at rest is protected with end-to-end encryption.

3. Data Sharing

VOLV does not sell or rent personal data. Information is only shared:

  • With enterprise-authorized systems via secure systems.
  • If legally required.
  • In the event of a merger or acquisition, with notice to clients.

4. Data Retention

By default, VOLV does not retain transcripts, logs, or audio. Retention policies are defined by each enterprise.

5. Security

  • End-to-end encryption for all communication.
  • Strict enterprise-approved safeguards — no third-party access without consent.
  • Minimal-access design: VOLV only touches what’s required to execute a workflow.

6. International Data Transfers

If cross-border transfers are required, enterprises control where data is stored. VOLV applies protections aligned with global privacy standards.

7. Children’s Privacy

Our services are not designed for individuals under 13, and we do not knowingly collect data from children.

8. Updates to This Policy

We may update this policy to reflect changes in our practices or regulations. Any significant updates will be communicated through enterprise partners.

9. Contact Us

VOLV Inc.
Email: [email protected]